This is the excerpt from teh RingPakistan.com :
[b]Many calling cards use the internet to illegally terminate calls in Pakistan. The quality is unreliable, low rates are misleading, and they are shutdown when they get discovered leaving customers stranded. Ringpakistan has partnered with Burraq Telecom, a licensed LDI carrier to offer the lowest rates at unbeatable quality. The comparison between RingPakistan and other leading cards is based on the purchase of a $50 card.[/b]Read it twice!
And then let me paste this thing to you :
[b]
From: ringpakistan <ringpakistan@supportpad.com>
Reply-To: ringpakistan@supportpad.com
To: mmudassir@xxxxxxxxx
[u]Date: 5 Oct 2006 13:30:03 -0500[/u]
Subject: Re: [18356] My Account is Blocked, why is that?
Dear Valued Customer,
We have received your e-mail, and your question is in the process of being routed to the appropriate department. Our customer service representatives will make every effort to respond to your message within 24 hours. In the meantime, if you have not already done so, please take a moment to look for your answer in the frequently asked questions section of our site.
Thank you for taking the time to contact us. We value your opinions and appreciate your concerns. A customer service representative will be contacting you soon.
Sincerely,
Support Team
[/b]then I got this reply from them, and noticed how "Poor Quality" Customer service they have, they don't know how to "Spell" the last name!
[b]
From: Ring Pakistan <ringpakistan@supportpad.com>
Reply-To: ringpakistan@supportpad.com
To: mmudassir@xxxxxxxxxx
Date: [u]8 Oct 2006 03:16:19 -0500[/u]
Subject: Re: [18356] My Account is Blocked, why is that?
Dear Mohammed Mudass
We are sorry to hear about your inconvenience.
Your query has been forwarded to our our IT professionals.
We will get back to you as soon as the issue is resolved.
Please note that we do appreciate your patience in this regard.
Thank you for using Ring Pakistan.
Best Regards,
Ring Pakistan Support.
[/b]
Noticed the Underline Dates and the Difference?
It is like 3 days! more than 48 hours and my problem is not solved by them!
I wrote the following email to them:
[b]
From: Mohammed Mudassir Azeemi <mmudassir@gmail.com> Mailed-By: gmail.com
To: ringpakistan@supportpad.com
[u]Date: Oct 8, 2006 5:17 AM[/u]
Subject: Re: [18356] My Account is Blocked, why is that?
Asalamwalikum,
Thanks for the "reply" that come exactly after 48 Hours.
Sir, would you please let me know when it will be actually "Solved" ?
As I clearly mentioned several time via email and over the phone that I was "recharging" my account with the RingPakistan.com and I noticed one thing, there is a big "glitch" that need to be solved on RingPakistan.com.
The glitch is ...When I tried to "Recharge" / "Refill" it suddenly kicked me out from the RingPakistan.com and then I am in the block list because "I am asking from RingPakistan.com for Refund". I am very much confused on that matter, that how come the "IT Dept" of yours didn't figure out that big "mistake" on your website?
And last but not least, I am expecting the "Solution" by that time, but unfortunately I am suffering from that big delay of your service.
I would like to say one thing very clearly that RingPakistan.com is superb if someone like to call Pakistan from US, but unfortunately, the Customer Service did try to solve my issue, but they are very very slow in resolving the issue.
Would you please kindly solve that issue ASAP ? I am keep hearing it from the Customer Service dept. that my complain is already forwarded to the IT Dept , alas! no solution yet!
Last nite (of Pacific Standard Time) when I called, the guy who was representing Customer Service's of RingPakistan told me that I can wait till tomorrow and right now it is : Sunday 5:41 am of October 8, 2006 and my problem still PERSIST!?
So tell me what I would think about the "Customer Service" of RingPakistan? Should I give it A+ or F- ?. I am not here discussing how superb quality of the "RingPakistan.com" calling feature is, it s no doubt, very superb! But I am really pissed on the Customer Services due to the delay in resolving the issue.
Thanks,
Mudassir Azeemi,
San Francisco, CA[/b]
Here is the glitch in their system , if u have "spare" account you can try this:
1) Login to your account
2) select the $10 from the drop-down list.
3) Recharge it and then click on the "submit" button. (it is "the right-side button" underneath the Drop-down list)
4) Boom! there u go! the system will kick u out!
I am their Customer sinsce October 29, 2005. I think thats how they are planning to "celerbrate" my "1 year anniversary" by giving me that kind of pain.
Now tell me the sentence that I took it from their website " The comparison between RingPakistan and other leading cards is based on the purchase of a $50 card" sounds like they are "forcing" you to select the "Default" value from the Drop-down List, instead of changing it and making it lil low price (like I suggested in the above caption steps).
Looks like someone is "not getting profit" and forcing the customer to go for 50 bucks value of their card! Ah! the old-fashioned desi trick to boost the business!
Oh oh by the way the reason they gave me to block my account is ..."I asked them to re-fund the money!" if I asked for "Refund" does that mean that I don't need their service no more and then just "block" the user?
Refund can be asked for couple of reasons " Because I did mistake and I don't wanna refill for 10 bucks with the Credit Card, may be I wanna use it my Debit Card" and there are couple of REASONS for refund, You don't "Block" the user! to give them damn pain .
By the way, if u try to register then you won't able to do it!
Second thing that it is not just me! My friend Junaid & Kashif both have the same problem! they are "blocked" because of they asked for "recharge" and the stupid RingPakistan.com website think we are asking for "Refund" but whatever it is , the thing is... The Naseeb's RingPakistan really sucks in the Customer Service!
Dear Reader, if u know any other service that is good in both ways! Customer Service & Voice Quality do let me know I am sick and tired from that stupid RingPakistan.com!
Thanks,
Mudassir Azeemi